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Xerox's model for a customer-centric business Geoffrey Precourt January 30, 2009 "Last year there were 28 quintillion-that's 28 followed by 18 zeroes-bits of digital information created,"Anne Mulcahy, CEO of Xerox, told the American Marketing Association's MPlanet 2009 Conference. "That's more than all the words in all the books ever written….The hurricane of information has become a tsunami." The violent storm analogies are appropriate: Not all information is reliable information and there can be chaos in overabundance. But, Mulcahy, who is credited with leading Xerox's dramatic turnaround, added: "The technology which created the problem can be part of the solution…If it's used smartly." And the country has an obvious example before it. Mulcahy said: "Personal politics aside, the Obama campaign is one of the greatest examples of what is possible in the brave new world of 21st Century marketing. They did a | PostingsXerox's model for a customer-centric businessJanuary 30, 2009 IBM, Version 2.0 January 30, 2009 Obama's marketing master January 29, 2009 Marketing at the Tipping Point January 29, 2009 Amex searches for its "voice for the new economy" January 29, 2009 AMA Forecasts New Marketer Roles January 28, 2009 Wharton's Wind Encourages Branding Customers January 28, 2009 From Beijing to Boston: McDonald's global brand promise January 28, 2009 AMA Mplanet: a preview January 23, 2009 Conference agenda 21 January 2009 The conference is reported by:![]() Geoffrey PrecourtUS Editor, Warc |
