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Paper
1.
On the other hand: 'Touching and Improving' Consumers' Lives? Or Flailing to Boost the Bottom Line?
Tummler, Warc Exclusive, November 2009
In this article, Tummler, Warc’s regular columnist, discusses the emergence of "mission-statement marketing". In one example of this trend, Procter & Gamble has started to place a heavy ...

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2.
Marketing in the next half-century: the Marketing Society's 50th Anniversary conference
Judie Lannon, Warc Exclusive, November 2009
In this conference report, Judie Lannon, editor of Market Leader, discusses the main themes from the Marketing Society’s 50th Anniversary conference, held in November 2009. Professor Hugh Davidson arg ...

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3.
The Elasticity of Sales Enablement
Marketing NPV, Volume 6, Issue 2, 2009, pp.19
Trendy consulting advice suggests that, since marketing ROI improvement is ultimately limited by the effectiveness of the marketing/sales handoff, "sales enablement" is crucial to success. Consequentl

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4.
Word-of-Mouth: What You Should Be Measuring
Marketing NPV, Volume 6, Issue 2, 2009, pp.15-18
When talk among marketers turns to measuring word-of-mouth (WOM), most of the discussion involves the digital space. This article questions how much should be spent on online programs in the face of r

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5.
How to Mess Up Your Annual Planning Process in One Simple Step
Marketing NPV, Volume 6, Issue 2, 2009, pp.13-14
As 2009 has been filled with profound change and uncertainty, customers and prospects alike are re-evaluating their definition of value and actively seeking new business relationships. With some creat

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6.
How to Measure Innovation
Marketing NPV, Volume 6, Issue 2, 2009, pp.3-12
Over the past few years, innovation has moved front and center within the marketing strategy landscape. While the strategic imperative for innovation may be clear, defining an effective approach to me

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7.
Method Cleaning Products: The New “Method” Marketing Model
Geoffrey Precourt, Warc Exclusive, November 2009
The presentation of Eric Ryan, co-founder of Method Products, to the ANA's 2009 Masters of Marketing annual conference is the focus of this report by Warc's US editor, Geoffrey Precourt. Ryan outlines ...

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8.
Asia Pacific and the rise of digital
Siân Jones, Warc Exclusive
In its proprietary study on 2010 predictions in the APAC region, Carat unveils that improving market conditions will push media prices up by 8–10% on average next year. Marketers looking to maximise t ...

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Paper
9.
The Russian advertising market in 2009
Siân Jones, Warc Exclusive
This article looks at how Russia's ad market fared in 2008 and its prospects for 2009. Russia is likely to be the only one of the BRICs (Brazil, Russia, India, China) to experience an advertising rece ...

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10.
World Advertising Trends 2009
Siân Jones, Warc Exclusive
World Ad Trends reveals that global advertising grew a meagre 0.2% (y/y) in 2008, to reach US$499 billion at constant 2005 prices, as the effects of the economic downturn began to hit. The US lost nea ...

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Paper
11.
Measuring Global Sponsorship Performance - A topline summary of the Sponsorium Report
James Aitchison, Warc Exclusive, November 2009
This article offers a brief summary of a new report from Sponsorium, a Montréal-based company that offers sponsorship management tools, on how far sponsorship deals meet the objectives of brands. ...

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Paper
12.
More, more, more - How respondents are demanding more and co-creating the research process
Fiona Blades, Rachel Brown, ESOMAR, Congress, Montreux, September 2009
This joint case study will be relevant to any marketer or researcher interested in how to increaseresearch value through more creative engagement of participants whilst simultaneously reducingresearch ...

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13.
Gaming 0.0 - A research game as an innovative 'offline' research tool
Jeroen Verbrugge, Abke Geels, Sylvie Verbiest, Arthur Fletcher, ESOMAR, Congress, Montreux, September 2009
This presentation addresses how FLEX/theINNOVATIONLAB and Blauw developed an innovative and smart board game, played by researchers, designers and consumers, to create a synergistic environment for id ...

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14.
Building citizen dialogue - New approaches for involving the citizen in policy making
Fiona Wood, Brian Parry, Jane Breeze, Tom Wormald, ESOMAR, Congress, Montreux, September 2009
This presentation addresses developments in citizen engagement practice from the perspective of the Central Office of Information (COI), the leading commissioner and delivery agent for public engageme ...

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15.
Are communities an answer to the economic recession?
Ray Poynter, ESOMAR, Congress, Montreux, September 2009
The fastest growing aspect of the Research 2.0 revolution is the use of online research communities. When these communities first burst on the scene, in 2006, the talk was all about collaboration, con ...

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16.
Looking under the hood of CSR - What consumers really think
Martin Oxley, Jeremy Pace, ESOMAR, Congress, Montreux, September 2009
Companies are investing in it, consumers demanding it, pundits applauding it . . . but what doesCorporate Social Responsibility (CSR) really mean – to consumers as opposed to shareholders? Does it enc ...

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17.
Integrating research in crisis management decision-making - The maple lead foods\' listeriosis crisis in Canada
Terry Flynn, Christian Bourque, ESOMAR, Congress, Montreux, September 2009
Over the last 24 months, three publicly traded, North American companies (Menu Foods, Matteland Maple Leaf Foods) have provided researchers and practitioners with ample evidence that themost valuable ...

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18.
Today is actually tomorrow! - A sustainable CSR case and the impact of research
Elvan Oktar, Fatma Çelenk, ESOMAR, Congress, Montreux, September 2009
CSR has become one of the important weapons of companies in increasing awareness, familiarity, favorability and reputation. Almost every company carries out a CSR activity but few measure its perceptu ...

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19.
On the edge or over the edge? - Using creative insight techniques within the healthcare sector
Heike Bäumlisberger, Rachel Medcalf, ESOMAR, Congress, Montreux, September 2009
This presentation addresses the somewhat conflicting developments in healthcare research overrecent years - a move toward ever more innovative, consumer-driven research approaches, and the increase in ...

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20.
Protection or participation? - Getting research ethics right for children in the digital age
Agnes Nairn, ESOMAR, Congress, Montreux, September 2009
Children’s economic influence is increasing, stimulating a rich youth research market. However,mounting criticism of the “commercialisation of childhood” has resulted in a plethora of (often conflicti ...

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21.
From social engineering to social networking - Privacy issues when conducting research in the web 2.0 world
David Stark, ESOMAR, Congress, Montreux, September 2009
Social engineering scams trading on the good names of reputable research organizations threaten to undermine the public’s participation in legitimate surveys. Major scams in several countries are dupi ...

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22.
Information à la carte - The need to select, prepare and present
Ineke van Meel, Jeroen Rietberg, ESOMAR, Congress, Montreux, September 2009
If market research must be more effectively used, especially in tough economic times, the challenge is not so much in the research process itself, but in the way the results are targeted at and presen ...

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23.
Managing knowledge, maximising returns - Revolutions in business information management
Luke Allen, Nigel Spencer, ESOMAR, Congress, Montreux, September 2009
This presentation addresses the utilisation of the latest knowledge management and web techniques to create BORIS (Bank Of Research and Insight Stuff) in conjunction with the research team within Aviv ...

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24.
Evaluating social mission projects in emerging & bottom of the pyramid markets - An innovative behaviour measurement methodology
Raghavan Srinivasan, Astiti Suhirman, Namita Mediratta, ESOMAR, Congress, Montreux, September 2009
This presentation details the behaviour measurement methodology developed for reliable evaluation of Unilever Oral Care Social Mission Project targeted at children. It details the application of the m ...

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25.
Could I just ask you a few questions as you have sex on this park bench…?
Joceline Jones, Anna Thomas, Rupal Mathur, ESOMAR, Congress, Montreux, September 2009
This presentation describes the approach and findings of a qualitative research study conductedin the United Kingdom on behalf of the Department of Health. In gathering data, the need forresearch agen ...

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26.
The longest day - Cultural differences in CSR
Tom De Ruyck, Niels Schillewaert, Annelies Verhaeghe, Micheal Friedman, ESOMAR, Congress, Montreux, September 2009
Corporate (social) responsibility is high on the agenda of almost every national and internationalcompany. But little is understood about what it does to a brand or how a brand should deal with it. Al ...

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27.
When consumption becomes political - Consumer empowerment and corporate socially responsible behaviour in times of economic crises
Fabián Echegaray, ESOMAR, Congress, Montreux, September 2009
This presentation addresses several significant questions: To what extent do consumers in emerging markets like Brazil and Argentina face the marketplace as a new voting arena to express identities an ...

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28.
Future fuels - Confronting consumer perceptions with market reality
Leslie Pascaud, Duncan Macleod, Isabelle Remond, ESOMAR, Congress, Montreux, September 2009
The presentation reviews the results of an 18 month research programme conducted for the Shell Future Fuels division beginning in August 2007 .The goal of the study was to better understand American a ...

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29.
Sustainability, higher margin opportunities & economic crises - Lessons from the global study of premium products
Marco Bevolo, Alex Gofman, Howard R. Moskowitz, ESOMAR, Congress, Montreux, September 2009
The recent economic downturn resulted in the rapid deterioration of the appeal of “classic” luxurypropositions and an equally rapid rise in the demand of a new, ethically-driven aspiration, namelythe ...

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30.
Sustainability as a monetary brand value - A social-psychological and economical frame-work
Stephan Götze, ESOMAR, Congress, Montreux, September 2009
This presentation describes the results of basic research regarding the relation between sustainability and brands in general and the relevance of sustainability for brand equity in particular. The un ...

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