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Paper
1.
From dream to purchase - shopping and purchase behaviour in consumer digital products
Yvonne van Veen, ESOMAR, Retail and Shopper, London, March 2009
The advancement of the digital experience has opened up new and exciting worlds for consumers in ways that were only imagined ten years ago. The adoption curve of consumers of new digital products is ...

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Paper
2.
Learning from Winners: How IBM Seized the Day
Raymond Pettit, Journal of Advertising Research, Vol. 49, No. 1, Mar 2009, pp.104-110
Great advertising captures and engages-often in ways we cannot exactly explain. On the wings of great campaigns, companies create whole new categories of products or services. They make us conscious o

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Award-winning case study
3.
PC World - conquering a new world
Bridget McCann, Account Planning Group - (UK), Silver, Best creative briefing, Creative Strategy Awards, 2009
As a retailer facing up to the economic downturn, the temptation for PC World was to continue focusing on its competitive prices and products, and also to champion promotions and attempt to drive volu

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Case Study
4.
Hewlett Packard - How communications helped make HP personal again
Lorenzo Bresciani and Dalynn Fortner, Institute of Practitioners in Advertising, IPA Effectiveness Awards 2008
In 2005, PC marketing constituted a dry, rational communications landscape. At that time, HP was also struggling following its merger with Compaq, and there was speculation it might even exit the busi ...

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Paper
5.
Digital divorce or digital love affair - understanding consumer needs by breaking down frontiers
Oliver Tabino, Kerstin Klar, Tim Dörflinger and Stefanie Gutknecht, ESOMAR, Annual Congress, Montreal, September 2008
The use of information and communication technology products and services varies to a considerable degree among consumers. There are some users who devour any innovation, and use beta versions to chal ...

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Paper
6.
Fuelling Philips' innovation engine - continuous ideas and feedback from users
Ria Dierikx and Andrew Lynch, ESOMAR, Annual Congress, Montreal, September 2008
Philips has a long-established history of introducing innovative products in the consumer electronics space. Sustaining innovation on this scale is challenging, and Philips' market research arm is con ...

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Award-winning case study
7.
IBM Corporation - Stories of Innovation
New York American Marketing Association, Bronze, Media Idea, Effie Awards 2008
IBM's business had changed dramatically over the course of a decade, moving from manufacturing computers to projects as varied as helping improve the traffic flow in Stockholm, providing translating e ...

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Award-winning case study
8.
Adobe Systems - Creative License
New York American Marketing Association, Gold, Computer Software, Effie Awards 2008
Computer-based design specialist Adobe was launching a new software package, Creative Suite 3. While an improvement on the previous version, it was more expensive, and was being released practically o ...

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Award-winning case study
9.
Hewlett Packard - The Computer is Personal Again
New York American Marketing Association, Gold, Computer Hardware, Effie Awards 2008
Over time, the PC has become a commodity to be sold on 'speeds and feeds'. HP was locked in a price war with Dell that it could never win: as such, it needed to try and shake up the status quo of the ...

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Award-winning case study
10.
HP IPG Campaign - what do you have to say?
ARF Ogilvy Awards, Redefining Markets, Silver, Goodby and Silverstein & Partners, 2008
A 2007 campaign for Hewlett Packard. Business objectives: get people to print more, and establish HP as the printing brand. Ethnographic and other research (described) used to discover printing behavi

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Case Study
11.
Intel - Intel & Ikea- Duvet Days Experiential (UK)
Promotional Marketing Council, Silver (Innovative Idea or Concept), IMC European Awards 2008
IKEA and Intel collaborated to mutual benefit: IKEA wanted to make consumers aware of how digital technology could improve home environments and Intel wanted to embrace the “cocooning” trend of stayin

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Award-winning case study
12.
Brother - Taking on the big boys by thinking small
Rob Gray and Peter Harris, Institute of Practitioners in Advertising, Silver, IPA Effectiveness Awards, 2007
This Silver Award-winning paper details the campaign for Brother multi-function home office equipment. Brother was a weak brand in the home consumer market, against much stronger competition, but spot ...

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Paper
13.
The emperor's new clothes: technology is useless if consumers can't use it
Simon Silvester, Market Leader, Issue 36, Spring 2007, pp.20-24
Digital technology is developing at a staggering rate, but there is a danger that it could collapse as the dotcom boom did if companies do not change their attitude to consumers. Consumer ability to u ...

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Case Study
14.
TiVo Inc.: Tivo, Tv Your Way campaign
Ed Dinger, Encyclopedia of Major Marketing Campaigns, Volume 2, 2007, pp.1619-1622
A year after introducing its digital video recorder (DVR), which was able to record and store television programs on a hard drive, TiVo Inc. hired Goodby, Silverstein & Partners, an advertising ...

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Case Study
15.
Sony Corporation of America: What's Next? campaign
Chris Amorosino, Encyclopedia of Major Marketing Campaigns, Volume 2, 2007, pp.1531-1534
At least four factors converged to make April 1997 the time for Sony Corporation of America to introduce a new brand-advertising campaign. Sony knew that as electronic technology continued its rapid p ...

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Case Study
16.
Microsoft Corp.: Where Do You Want To Go Today? campaign
Rebecca Stanfel, Encyclopedia of Major Marketing Campaigns, Volume 2, 2007, pp.1001-1007
Microsoft Corporation, the world's largest software company, signaled a new direction for its massive branding campaign "Where Do You Want to Go Today?" in the fall of 1998, ...

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Case Study
17.
Lycos, Inc.: Go Get It campaign
Chris Amorosino, Encyclopedia of Major Marketing Campaigns, Volume 2, 2007, pp.915-918
Lycos, Inc. was founded in June 1995 and quickly grew into a vast Internet hub with services that included a search engine, comprehensive directories, personal home pages, E-mail, communities, and sho ...

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Case Study
18.
Logitech International S.A.: What Will You Do With All That Freedom? campaign
Ed Dinger, Encyclopedia of Major Marketing Campaigns, Volume 2, 2007, pp.911-914
For many years Logitech International S.A. was well known among personal computer manufacturers, which bundled the company's computer mice with their machines, but to the general public Logitec ...

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Case Study
19.
International Business Machines Corp.: Solutions For A Small Planet campaign
Mariko Fujinaka, Encyclopedia of Major Marketing Campaigns, Volume 2, 2007, pp.785-801
International Business Machines (IBM) Corporation was undeniably a powerful and influential presence during the early days of the computer boom. In the 1970s and early 1980s IBM dominated the com ...

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Case Study
20.
Intel Corporation: Bunny People campaign
Barbra Brady, Encyclopedia of Major Marketing Campaigns, Volume 2, 2007, pp.767-775
During the 1980s the popularity and performance of personal computers (PCs) experienced phenomenal growth. Chip maker Intel Corporation, based in Santa Clara, California, produced a major share of the ...

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Case Study
21.
Intel Corporation: Time For A Pentium Ii Processor? campaign
Rebecca Stanfel, Encyclopedia of Major Marketing Campaigns, Volume 2, 2007, pp.767-775
Intel Corporation, the world's largest manufacturer of computer chips, had used a consistent marketing strategy to make its brand universally recognizable. Since 1991 Intel had advertised ...

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Case Study
22.
Hewlett-Packard Company: Built By Engineers, Used By Ordinary People campaign
Susan Steiner, Encyclopedia of Major Marketing Campaigns, Volume 2, 2007, pp.717-727
In early 1996 the Hewlett-Packard Company began to rethink its role in the electronics products industry. Undisputedly the market leader for printers and other electronic products, Hewlett-Packard (HP ...

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Case Study
23.
Hewlett-Packard Company: Expanding Possibilities campaign
Chris Amorosino, Encyclopedia of Major Marketing Campaigns, Volume 2, 2007, pp.717-727
Although it was widely known and respected in the business world for its solid engineering and reliable products, Hewlett-Packard, a huge company with 121,900 employees and revenues of $42.9 billion ...

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Case Study
24.
Gateway, Inc.: People Rule campaign
Ed Dinger, Encyclopedia of Major Marketing Campaigns, Volume 2, 2007, pp.609-612
In August 2000, in the midst of a collapse of the global personal-computer market, direct marketer Gateway, Inc., launched the "People Rule" branding campaign. Developed by New York adve ...

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Case Study
25.
Dell Inc.: Dude, You're Getting A Dell campaign
Candice Mancini, Encyclopedia of Major Marketing Campaigns, Volume 2, 2007, pp.403-406
In 2002 Dell Inc. experienced its first-ever yearly decline in net revenue. In 2001 sales hit $31.9 billion, but the next year they fell to $31.2 billion. The drop in sales coincided with an overall d ...

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Case Study
26.
Cisco Systems, Inc.: The Self-Defending Network campaign
Kevin Teague, Encyclopedia of Major Marketing Campaigns, Volume 2, 2007, pp.321-324
Cisco Systems, Inc., the world's largest producer of Internet switches and routers, released advertising prior to 2004 that simply encouraged people to use the Internet more. As Internet use in ...

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Case Study
27.
Apple Computer, Inc.: Imac campaign
Rebecca Stanfel, Encyclopedia of Major Marketing Campaigns, Volume 2, 2007, pp.131-145
In the late 1990s technology analysts speculated that Apple Computer, Inc.'s fate hinged on its new personal computer the iMac. Apple's share of the worldwide desktop-computer market had ...

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Case Study
28.
Apple Computer, Inc.: Think Different campaign
Kevin Teague, Encyclopedia of Major Marketing Campaigns, Volume 2, 2007, pp.131-145
The decision of Apple Computer, Inc., to make its technology proprietary had constricted the computer manufacturer's product growth in the 1980s and allowed computer-hardware manufacturers such ...

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Case Study
29.
Apple Computer, Inc.: Switchers campaign
Kevin Teague, Encyclopedia of Major Marketing Campaigns, Volume 2, 2007, pp.131-145
By June 2002, after 18 months of new products that included the eMac, OS X operating system, G4 processor, iPod, and new flat-screen monitor, Apple Computer, Inc., still held only 5 percent of the U.S ...

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Case Study
30.
Brother - Big results from thinking small
Robert Gray and Peter Harris, Institute of Practitioners in Advertising, IPA Effectiveness Awards, 2006
In 2004-05, Brother launched its new multi-function inkjet machines. Lower prices, a weakening brand image, and the growth of mass market buying meant that Brother had to shift its communications stra ...

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