Distribution and sales: Sales force

 

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Paper
1.
Delight or defection: the pivotal role of people at the retailer inside the customer experience
Jörg Höhnery and Charles Kirchner, ESOMAR, Automotive Conference, Lausanne, March 2008
In the car manufacturing industry, boosting unit sales and market share hinges on getting end users to value the actual sales interaction and customer service. While interaction with the client during ...

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Paper
2.
Integrating marketing intelligence sources - Reconsidering the role of the salesforce
Ken Le Meunier-FitzHugh and Nigel Piercy, International Journal of Market Research, Vol. 48, No. 6, 2006, pp.699-716
Research has identified that after 40 years of discussion the use of the salesforce as a source of market information is relatively widespread in business-to-business organisations, but that the major ...

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Paper
3.
Guerrilla Marketing Grows Up
Ellen Newborne, Agency Magazine, Spring 2001
Night was falling as the guerrilla marketeers struck. They ease through hallways of heavily trafficked buildings, deposit their cargo for unsuspecting customers to discover hours later. After leaving ...

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Paper
4.
Integration Between Marketing and Sales
Deborah Athens, American Marketing Association, 2001
The integration between marketing and sales is becoming an imperative for companies. This paper discusses practical considerations in building an integrated sales and marketing team in order to improv ...

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Paper
5.
A preference for people.
James Moyies, Admap, June 1999
Field marketing can help retailers tackle the challenges of new technology. New technology and media offer a profusion of new techniques, but on the whole, people like contact with other people. Marke ...

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Paper
6.
How merchandising works?
Francis Buttle, International Journal of Advertising, Vol. 3, No. 2, 1984
There have been many attempts to form an explanatory theory of how advertising works, but no one has yet postulated a theory of merchandising. Drawing heavily on the developing science of environmenta ...

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